My Guys Moving & Storage
Frequently Asked Questions (FAQs)
Commonly asked questions when preparing to move with a professional moving company:
- How can I get an estimate for my move?
- Is there anything that you do not move?
- Do you offer anything to protect my belongings while they are being moved?
- Do you offer packing?
- How will you protect my furniture and floors?
- Are you available on Sundays?
- Do you offer storage?
- How far in advance do I need to reserve a move date?
- Are you just a local moving company?
- Do you provide boxes?
- Do you have boxes for clothes that are hanging up in my closet?
- Are there any fees besides the hourly rate, travel charge and fuel surcharge?
- Do you have a minimum?
- What is not covered?
- Is my job too small for you to handle?
- Do you do in-house moves or load/unload rental trucks?
- Are you the lowest cost mover?
- Do you require a deposit?
- When is the balance of my move due?
- What types of payments do you accept?
- How much do you tip movers?
- Do I need to empty my drawers before my move?
- Do I need to take apart my beds or put them back together when you're done?
- Can I get references?
Answers to FAQs
How can I get an estimate for my move?
For local moves, you can submit a Free Estimate request or call 703-406-9605 to speak with one of our customer service reps, who are happy to give you an estimate over the phone. For larger moves, a relocation specialist can visit your location, physically or virtually, to perform a visual survey and provide the most accurate estimate possible.
Is there anything that you do not move?
For safety and security reasons, we do not move financial, legal, and identification documents, jewelry, medications, unlocked firearms and ammunition, currency, perishables, liquids that are not factory sealed, hazardous materials and other valuables. We are not equipped to move items such as hot tubs and pool tables, though we will move slate pool tables if they are crated by third-party in advance. Feel free to call 703-406-9605 if you have any questions about moving certain items locally or long distance.
Do you offer anything to protect my belongings while they are being moved?
Our standard coverage is called limited valuation coverage, which is included free of charge with your move. It protects your belongings on local moves at $0.60 per pound per article, up to $50 per atrilcle. We also offer additional, full value coverage at an additional charge. Call for rates.
Do you offer packing?
Yes. We are a full service moving company. For local moves, we offer packing at the same hourly rate as your move, plus the cost of the materials. For long distance moves, packing is based on a per-box rate."
How will you protect my furniture and floors?
When they are loading the truck with your furniture, our guys will professionally wrap your furniture with moving blankets to protect it from harm. All of our trucks are equipped to handle professional moves, and have specialized floor protection on them to protect your floors.
Are you available on Sundays?
Do you offer storage?
Yes. We have a secure storage warehouse on location that is monitored and regularly inspected. We differ from self-storage places in that we professionally load your belongings into vaults specifically designed for storage. Each vault holds approximately one room of furniture. The prices for storage are based on the number of vaults used, so feel free to call us at 703-406-9605 and get a quote for your storage needs!
How far in advance do I need to reserve a move date?
We are flexible and will work with your schedule to get you moved at your convenience. We understand that you don't always have two weeks' notice when you need to be moved. However, at the end of the month and on weekends, a week's notice will help you get the day and time that you want.
Are you just a local moving company?
No, we are a local, long distance and international moving company. We have experience handling moves throughout the country and the world.
Do you provide boxes?
We sell all sizes of boxes and packing materials to our moving customers. Our warehouse sometimes has used boxes that booked customers can come and pick up from our warehouse for no charge, based on availability.
Do you have boxes for clothes hanging in my closet?
We do. They are called wardrobe boxes. They are 18 inches wide and come with a metal bar that you can hang your clothes on. A wardrobe box will hold about 18″-24″ of hanging clothes. We rent them for a nominal fee or you can purchase them.
How much do you tip movers?
Any tip is greatly appreciated! Tips vary based on the size and type of move. The average tip ranges from $20-60 per guy per day. Cash is always welcome, but you may also have the option to tip by credit card using our tablet-based software.
What is not covered?My Guys Moving & Storage does not move jewelry, cash, coins or currency, and cannot take responsibility for their loss. Additionally, we are not responsible for any of the following:
- Glass / Picture – not in cartons
- Items - not boxed
- Marble – not crated
- Articles moved against professional mover’s recommendation
- All TV(s) – not in cartons
- Any Internal Damage to Electronic Devices with visible external damage
- Any Damage due to the use of Painter’s tape
Are there any fees besides the hourly rate, travel charge and fuel surcharge?
The hourly rate, plus travel charge, and fuel surcharge are the only charges. Unlike many moving companies, we state all of our charges up front and let you make a decision with all of the information you need.
Do you have a minimum?
Yes. Our minimum varies based on time of year and location of the move. You can call us at 703-406-9605 to talk to one of our customer service reps, who would be happy to give you more information about our minimum.
Is my job too small for you to handle?
No job is too small. If you need us to help you with your move, we are more than happy to do so, no matter what that entails. However, our minimum does apply.
Do you do in-house moves or load/unload rental trucks?
We will gladly do an in-house move for you, or load/unload your rental truck or portable storage unit. When our guys are at your disposal, you call the shots.
Are you the lowest cost mover?
Our rates are competitive, but we may not necessarily be the lowest cost mover. We are, however, the best value in the professional moving and storage industry!
Do you require a deposit?
Yes, for the most part we require a $200 deposit on all moves, which are deducted from the final price of your move.
When is the balance of my move due?
For local moves, payment in full is expected at the end of each day's work. For interstate and intrastate moves, payment in full is expected prior to unloading.
What types of payments do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) along with checks and cash. We do NOT accept personal checks for long-distance moves, or moves into self-storage facilities or onto rental trucks.
Do I need to empty my drawers before my move?
Yes, please empty drawers (dressers, nightstands, desks and cabinets). If you'd like My Guys to take care of this for you, ask your sales representative for a packing quote.
Do I need to take apart my beds or put them back together when you're done?
No. Our guys are happy to take apart beds and put them back together at your destination in whichever room you decide. You have enough to worry about without being concerned about where to sleep!