My Guys Moving & Storage
Frequently Asked Questions (FAQs)
Commonly asked questions when preparing to move with a professional moving company:
- How can I get an estimate for my move?
- Is there anything that you do not move?
- Do you offer anything to protect my belongings while they are being moved?
- Do you offer packing?
- How will you protect my furniture and floors?
- Are you available on Sundays?
- Do you offer storage?
- How far in advance do I need to reserve a move date?
- Are you just a local moving company?
- Do you provide boxes?
- Do you have boxes for clothes that are hanging up in my closet?
- Are there any fees besides the hourly rate, travel charge and fuel surcharge?
- Do you have a minimum?
- What is not covered?
- Is my job too small for you to handle?
- Do you do in-house moves or load/unload rental trucks?
- Are you the lowest cost mover?
- Do you require a deposit?
- When is the balance of my move due?
- What types of payments do you accept?
- Do you use temporary or contract labor?
- Do I need to empty my drawers before my move?
- Do I need to take apart my beds or put them back together when you're done?
- Can I get references?
Answers to FAQs
How can I get an estimate for my move?
For local moves, you can submit a Free Estimate request. You can also call 703-406-9605 to talk with one of our customer service reps, who are happy to give you an estimate over the phone. For larger moves, a relocation specialist will visit your location and conduct a visual survey to provide the most accurate estimate possible. The relocation specialists are available Monday through Friday from 8AM until 4PM to conduct surveys.
Is there anything that you do not move?
Yes. We are not properly equipped to move items such as hot tubs and slate pool tables. We can only move firearms and ammunition if it is properly locked and sealed in a proper case. If you are moving out of the state, we are not legally able to and do not move any flammable or combustible materials, such as gasoline cans, propane tanks or oxygen tanks. We are also cannot move any hazardous materials, liquids, or aerosol cans. Feel free to call us at 703-406-9605 if you have any questions about moving certain items locally or interstate.
Do you offer anything to protect my belongings while they are being moved?
Our standard coverage is called limited valuation coverage, which is included free of charge with your move. It protects your belongings on local moves at $0.60 per pound per article, up to $50 per atrilcle. We also offer additional, full value coverage at an additional charge. Call for rates.
Do you offer packing?
Yes. We are a full service moving company. For local moves, we offer packing at the same hourly rate as your move, plus the cost of the materials. For long distance moves, we estimate that packing usually costs about one half to two thirds of your total move cost.
How will you protect my furniture and floors?
When they are loading the truck with your furniture, our guys will professionally wrap your furniture with moving blankets to protect it from harm. All of our trucks are equipped to handle professional moves, and have specialized floor protection on them to protect your floors.
Are you available on Sundays?
Our normal work days are Monday through Saturday, but with enough advance notice, we will schedule your move on whatever day is most convenient to you.
Do you offer storage?
Yes. We have a secure storage warehouse on location that is monitored and regularly inspected. We differ from self-storage places in that we professionally load your belongings into vaults specifically designed for storage. Each vault holds approximately one room of furniture. The prices for storage are based on the number of vaults used, so feel free to call us at 703-406-9605 and get a quote for your storage needs!
How far in advance do I need to reserve a move date?
We are flexible and will work with your schedule to get you moved at your convenience. We understand that you don't always have two weeks' notice when you need to be moved. However, at the end of the month and on weekends, a week's notice will help you get the day and time that you want.
Are you just a local moving company?
No, we are a local, long distance and international moving company. We have experience handling moves throughout the country and the world.
Do you provide boxes?
We sell all sizes of boxes and packing materials to our moving customers. Our warehouse sometimes has used boxes that booked customers can come and pick up from our warehouse for no charge, based on availability.
Do you have boxes for clothes hanging in my closet?
We do. They are called wardrobe boxes. They are 18 inches wide and come with a metal bar that you can hang your clothes on. A wardrobe box will hold about 18″-24″ of hanging clothes. We rent them for a nominal fee or you can purchase them.
Are there any fees besides the hourly rate, travel charge and fuel surcharge?
The hourly rate, plus travel charge, and fuel surcharge are the only charges. Unlike many moving companies, we state all of our charges up front and let you make a decision with all of the information you need. Be sure to check other companies' rates before making your final decision. We will happily match any licensed, bonded and insured moving company's price.
What is not covered?My Guys Moving is not responsible for any of the following:
- Glass / Picture – not in cartons
- Items - not boxed
- Marble – not crated
- Articles moved against professional mover’s recommendation
- All TV(s) – not in cartons
- Any Internal Damage to Electronic Devices with visible external damage
- Any Damage due to the use of Painter’s tape
Do you have a minimum?
Yes. Our minimum varies based on time of year and location of the move. You can call us at 703-406-9605 to talk to one of our customer service reps, who would be happy to give you more information about our minimum.
Is my job too small for you to handle?
No job is too small. If you need us to help you with your move, we are more than happy to do so, no matter what that entails. However, our minimum does apply.
Do you do in-house moves or load/unload rental trucks?
We will gladly do an in-house move for you, or load/unload your rental truck or portable storage unit. When our guys are at your disposal, you call the shots.
Are you the lowest cost mover?
Our rates are competitive, but we may not necessarily be the lowest cost mover. We are, however, the best value in the professional moving and storage industry!
Do you require a deposit?
Yes, we have a two-hour deposit on all local moves (subject to our discretion) and a $200 deposit on intrastate moves, both of which are deducted from the final price of your move.
When is the balance of my move due?
The balance is due the day of your move and can be paid by cash, check, or any major credit/debit card.
What types of payments do you accept?
We accept all different types of payment: all major credit cards (Visa, Mastercard, American Express, Discover) along with checks and cash.
Do I need to empty my drawers before my move?
No. Our guys will move your dressers with everything in the drawers. We recommend that you remove any breakables. On larger dressers, the guys may need to empty the drawers, which would add to the time. However, if you empty the drawers, that part of the move will go faster.
Do I need to take apart my beds or put them back together when you're done?
No. Our guys are happy to take apart beds and put them back together at your destination in whichever room you decide. You have enough to worry about without being concerned about where to sleep!